Privacy policy

Last updated: July 24, 2026

Privacy Policy

Effective Date:  July 24, 2026
Last Updated: July 24,2026

Welcome to Mortgage Underground ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

By using Mortgage Underground, you agree to the practices described in this Privacy Policy.

1. Who We Are

Mortgage Underground is a free mortgage education and customer connection platform. We provide educational resources to help people understand the UK mortgage process and, where appropriate, help connect customers with experienced mortgage professionals.

We do not charge customers any fees for using our platform or for introductions to mortgage professionals.

2. Information We Collect

Depending on how you use our website, we may collect:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Property postcode or address (if provided)

  • Employment status

  • Income information

  • Deposit amount

  • Mortgage requirements

  • Information you provide through contact forms or enquiries

Broker Information

If you apply to join our broker network, we may collect:

  • Company name

  • Contact name

  • Business email address

  • Business telephone number

  • FCA Firm Reference Number (FRN)

  • Company website

  • Areas served

  • Services provided

  • Any information submitted in your application

Technical Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visits

  • Website usage data

  • Cookies and analytics information

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Help connect you with suitable mortgage professionals

  • Provide educational content and services

  • Improve our website and user experience

  • Send service-related communications

  • Detect fraud or misuse

  • Comply with legal obligations

Where you have given consent, we may also send marketing communications that you can opt out of at any time.

4. Sharing Your Information

We may share your information with:

  • FCA-authorised mortgage advisers or firms where appropriate

  • Technology providers supporting our website

  • CRM and customer management systems

  • Email communication providers

  • Legal or regulatory authorities where required by law

We do not sell your personal information to third parties.

Your information is only shared when necessary to help you with your enquiry or where required by law.

5. Cookies

Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Measure website traffic

  • Understand how visitors use our website

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we work hard to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Maintain business records

When your information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your data (data portability)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

10. Children's Privacy

Mortgage Underground is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be published on this page with the updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Mortgage Underground

Website: https://mortgageunderground.com

Disclaimer

Mortgage Underground is a mortgage education and customer connection platform. We provide general educational information about mortgages and help connect customers with experienced mortgage professionals.

We do not provide personalised regulated mortgage advice unless expressly stated. Any regulated mortgage advice is provided by appropriately authorised mortgage advisers or firms in accordance with applicable UK regulations.